Citizen Charter (नागरिक वडापत्र)
A Citizen Charter is an advance notice provided by service providers so that citizens can clearly understand the services they are entitled to receive.
Main Contents
- Nature of the service and applicable service fees
- Identity of the service provider or responsible officer
- Time required for service delivery
- Process to be completed by the service user
- Compensation for losses if services are not provided on time despite completion of all processes
Global Context
Originated in the United Kingdom on , initiated by British Prime Minister John Major.
Citizen Charter in Nepal
- Introduced in 2056 B.S. (1999 A.D.)
- Citizen Charter with compensation: 2070 B.S. Baisakh 2 (April 15, 2013)
- First Digital Citizen Charter: Rukum DDC, 2073 Ashwin 16 (Oct 2, 2016)
Objectives
- Make public administration accountable to citizens
- Ensure transparency and guarantee right to information
- Prevent delays and red-tape by motivating employees
- Save time and effort of both service providers and users
- Improve quality of state-provided services
- Maintain harmony between service users and providers
Tags:
Subjective
